The Order
Management (OM) application is the cornerstone
of the customer fulfillment and customer service
process. In the planning process, OM is the primary
source of demand for your goods and services.
This application is tightly integrated with AR
to recognize revenue for shipments and control
the extension of credit to your customers.
The main features of Order management include
the following :
The capability to
create and maintain sales orders
The capability to create
and maintain pricing and customer discounts
The capability to plan,
pick, pack, and ship deliveries for order
fulfillment
The capability to return
material authorization
The capability to
interface shipped transactions to AR
The capability to
control orders with multiple holds and
credit
check from AR
